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45 days
from delivery
Long enough to wear the shade in every light you live in.
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1 free exchange
per order
For another shade of the same product, with the label on Lucerna.
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5 products
are covered
Foundation, concealer, skin tint, setting powder and bronzer.
What is covered
| Covered by the Shade Promise | Not covered by it |
|---|---|
| Lanternlight Skin Foundation | Lip products: an opened lipstick, gloss, liner or lip oil cannot be returned |
| Halo Blur Concealer | Eye and brow products: an opened mascara, liner, shadow or brow product cannot be returned |
| Dewlight Skin Tint | Blush and highlighter |
| Soft Focus Setting Powder and its refill pan | Tools, cases and sponges: hardware has its own warranty |
| Sunlit Bronzer | An exchange into a different product: that is a regular exchange, settled in the portal |
| The Shade Match Starter Set and the tint of the Everyday Face Set | A second exchange on the same order: also a regular exchange |
The hygiene rule on lip and eye products is not suspicion of you. It is care for the next customer: nothing used ever goes back out to someone else. It is also why every lip and eye shade is worn in the lab on three depths of skin before it launches.
How to exchange
Pick the next shade
Use the Shade Library or the Shade Finder, or ask us. If the foundation looks gray, the undertone is usually too cool; if it looks orange, too warm; if it looks like a mask, the depth is off.
Open the returns portal
Look up your order with its number and your email.
Choose Shade Promise exchange
Select the product and the new shade.
Print the label
It is prepaid and on us. Any box or padded mailer will do; the original box is not needed.
The new shade is sent
The portal shows the next step and when the new shade ships.
How we help you choose the second shade
We will ask what you see: gray, orange, pink, too light, too dark. We will ask how foundations usually go wrong on you and whether gold or silver jewelry flatters you. Then we will give you two or three honest options and say the trade-off out loud. We will not tell you your shade from a photo, because a camera shifts color and a guess is not a match.
Between two shades from the start
Then start smaller. The Shade Match Duo is two 5 ml minis of the foundation in the shades you choose, for $14, and the $14 comes back as a one-time code toward the full size. Wear each for a full day before you decide.
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Sample Set
Shade Match Duo
Two 5 ml minis of the Lanternlight foundation in the shades you choose, with the price back as a code toward the full size
48 shades
$14
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- Best seller
Foundation
Lanternlight Skin Foundation
Medium, buildable coverage with a satin finish, in forty-eight shades across twelve depths and four undertones
48 shades
$42
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Concealer
Halo Blur Concealer
A creamy, crease-resistant concealer in thirty-six shades, mapped shade for shade to the Lanternlight foundation
36 shades
$28
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Skin Tint
Dewlight Skin Tint
Sheer, dewy coverage in eighteen shades, for the days a foundation feels like too much
18 shades
$36
Shade Promise questions
I already used my free exchange and the new shade is still not right.
The free Shade Promise exchange is one per order. Another one goes through the returns portal as a regular exchange, and the portal shows what it can do. Before you choose again, talk to us: two misses usually means the undertone, not the depth.
I am past 45 days.
Then the Shade Promise has closed for that order, and a worn product cannot come back for a refund. You can submit a review request in the returns portal and our returns team decides; we are honest that late requests are rarely approved.
Can I get a refund instead of an exchange?
A refund needs the product unopened and unused, within 30 days of delivery. Once a complexion product has been worn, the Shade Promise exchange is the route.
It was a gift. Can the recipient exchange it?
Yes. A gift recipient who needs a different complexion shade is covered, with the exchange sent to them.
Does the label cost anything?
No. For a Shade Promise exchange the label is on Lucerna.
Can I exchange the foundation for the skin tint?
That is an exchange into a different product at another price, so it runs as a regular exchange: the portal settles the $6 difference at the end.