Order
Your launch or pre-order
Every launch and collaboration opens as a pre-order. It is charged when you buy and ships as its own package on its release date, so no tracking until then is normal. The expected ship date lives on your order and on this page.
Look up your order
Order number and email.
See the expected ship date
The date is read from your order. We share a date only when it is confirmed, and we do not invent one.
See what has already shipped
In-stock items on the same order ship first, with their own tracking number.
Cancel the pre-order line, if you wish
Possible until it ships; its charge is refunded.
On now and coming up
- Lucerna × Wren Halloway, Nightbloom: the palette and the lip trio are in restock drops, with low stock.
- Solstice Glow Liquid Highlighter: the summer limited edition, while stock lasts.
- Glow Getter Holiday Vault: pre-orders open in October and ship in the first week of November.
Pre-order questions
I was charged and nothing has shipped.
That is how a pre-order works: charged at purchase, shipped on its release date.
Can I buy three of a limited item?
On launch day the limit is two per customer.
Can everything ship together?
By default the in-stock items ship first. Holding everything together, or moving a pre-order to an earlier drop, is decided by our team; write to us.
Will it come back if it sells out?
A limited edition that has sold through is not held, reserved or promised back.
Do I earn Lumens on a pre-order?
Yes, when the pre-order ships.